Terms and Conditions Rojak99 — The Complete Platform Usage Guide

01 Acceptance of Terms and Conditions

Welcome to rojak99. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Player") and rojak99 ("Platform", "we", or "rojak99"). By accessing, registering, or using any part of the rojak99 platform — including the website, mobile app, and all related services — you acknowledge that you have read, understood, and agree to be fully bound by these Terms.

If you do not agree with any provision of these Terms, you are required to stop using the rojak99 platform immediately. Continued use of the platform following any amendment to these Terms will be deemed as your acceptance of those changes.

02 Account Eligibility

To use the rojak99 platform, you must meet the following eligibility requirements:

• Be at least 18 years old on the registration date.
• Be a legally competent individual capable of entering into a binding agreement.
• Not appearing on any self-exclusion list or blacklist held by any regulatory body.
• Not registering from any territory or country that restricts the use of online gambling platforms.
• Register only one account per individual — duplicate account registration is strictly prohibited.
• Providing truthful, accurate, and up-to-date information during registration.

Rojak99 reserves the right to verify a player's eligibility at any time. If a player is found not to meet the eligibility requirements, rojak99 reserves the right to suspend or close the account without prior notice.

03 Account Registration & KYC Verification

The registration process at rojak99 is simple and free. You are required to provide accurate personal information, including your full name, phone number, and bank account details. All this information is necessary to process withdrawals and ensure the security of your account.

As part of the Know Your Customer (KYC) procedure, rojak99 may request additional identification documents such as:

• A copy of a valid identity card (MyKad) or passport.
• Recent bank statement or proof of address (not older than 3 months).
• Any additional documents required for identity verification purposes.

Players are fully responsible for maintaining the confidentiality of their account password. Any activity that occurs through your account is your responsibility, unless you have promptly reported unauthorised access to the rojak99 support team.

04 Deposit

Rojak99 supports multiple deposit methods, including local bank transfers, digital wallets such as Touch 'n Go eWallet and GrabPay, and other approved online payment methods. All deposits are processed instantly upon confirmation from the payment provider.

• The minimum deposit amount is RM 20 per transaction.
• There is no maximum daily deposit limit, subject to any limits set by your bank or payment provider.
• Deposits must be made from a bank account or digital wallet registered in your own name.
• Rojak99 does not charge any processing fees for deposits.
• If your deposit is not credited within 15 minutes, please contact customer support with proof of transaction.

Rojak99 reserves the right to hold or reject any deposit that is suspicious or inconsistent with platform policy. All successful deposits are final and cannot be reversed once gameplay has begun.

05 Withdrawal

Withdrawals at rojak99 are processed quickly and reliably. Players may submit a withdrawal request at any time, provided all required conditions have been fully met.

• The minimum withdrawal amount is RM 50 per transaction.
• Withdrawals are processed within 5 minutes to 2 hours on business days.
• Withdrawals must be made to the same bank account or digital wallet used for the deposit.
• Players must complete full KYC verification before their first withdrawal request is processed.
• Any active bonus that has not met its rollover requirement will suspend withdrawal eligibility until the requirement is fulfilled.
• The daily withdrawal limit is RM 50,000 for standard accounts and higher for VIP members.

06 Bonus & Promotions

Rojak99 offers a wide range of bonuses and promotions for both new and existing players. Each promotion has its own specific terms and conditions that should be read carefully before claiming any bonus.

• The welcome bonus can only be claimed once per player, per household, and per IP address.
• All bonuses are subject to varying rollover requirements depending on the type of promotion.
• Rollover requirements must be fulfilled within the specified timeframe for each promotion.
• Bonuses cannot be transferred between accounts or converted to cash without fulfilling the rollover requirements.
• Rojak99 reserves the right to void any bonus obtained through unauthorised or fraudulent means.
• The maximum bet limit when using bonus funds is RM 10 per round or bet, unless otherwise stated.
• Some games may contribute less than 100% towards the bonus rollover requirement.

Rojak99 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Abuse of the bonus system will result in account termination and forfeiture of all balances and bonuses.

07 Game Rules

All games available at rojak99 are operated using a certified Random Number Generator (RNG) that has been independently audited to ensure the fairness and transparency of every game outcome.

• The outcome of all games is final and cannot be disputed once a round has concluded.
• In the event of a technical disruption or system failure during a game round, bets will be automatically refunded.
• Large wins are subject to review and verification before being credited to the player's account.
• Minimum and maximum bet limits vary by game type and are displayed within each game's interface.
• Players are not permitted to use any automation software, bots, or third-party tools in any game.

For Live Casino games, players are required to behave respectfully toward the dealer and fellow players. Any rude or inappropriate conduct may result in the player being removed from the game table.

08 Prohibited Conduct & Activities

To ensure a safe and fair environment for all players, the following activities are strictly prohibited on the rojak99 platform:

• Registering more than one account (duplicate accounts).
• Using false information or another person's identity during registration.
• Colluding with other players to exploit games or the bonus system (collusion).
• Using bots, automated scripts, or any technology that provides an unfair advantage.
• Uploading, distributing, or transmitting unlawful, threatening, or offensive content.
• Any attempt to hack, breach, or disrupt the platform's infrastructure.
• Money laundering or any suspicious financial activity conducted through the platform.
• Selling, transferring, or trading your account to another party.

09 Account Suspension & Closure

Rojak99 reserves the right to suspend or close a player's account for the following reasons without prior notice:

• Violation of any section of these Terms and Conditions.
• Suspected fraud, money laundering, or criminal activity.
• Failure to complete KYC verification within the stipulated timeframe.
• Requests by relevant law enforcement authorities.
• Accounts that have been inactive for more than 12 consecutive months.

Players may also close their account at any time by contacting the rojak99 support team. Prior to closure, all outstanding rollover requirements must be completed and any remaining balance must be withdrawn first.

10 Responsible Gaming

Rojak99 is fully committed to responsible gaming practices. We believe entertainment should remain enjoyable and never become a source of stress or financial hardship for our players.

• Players can set deposit limits, loss limits, and session limits through their account settings.
• Self-exclusion break options are available for periods of 24 hours, 7 days, 30 days, or 6 months.
• Players who need assistance can contact our team for guidance and support.
• Permanent self-exclusion is available for players who wish to stop all gaming activity entirely.

If you are concerned about your own gaming habits or those of someone you care about, we encourage you to read more on the Responsible Gaming ours.

11 Liability Limits

To the extent permitted by applicable law, rojak99 is not liable for any direct, indirect, incidental, or consequential losses arising from the use of this platform, including but not limited to:

• Loss of money or expected winnings from gaming activity.
• Service disruptions due to scheduled or unscheduled system maintenance.
• Technical failures beyond the reasonable control of rojak99.
• Any damage or loss resulting from unauthorised access to your account.

Rojak99 does not guarantee that the platform will operate without interruption or be free from technical errors at all times. However, we are committed to resolving any technical issues as quickly as possible.

12 Amendments to Terms and Conditions

Rojak99 reserves the right to modify, update, or replace any part of these Terms and Conditions at any time. Any changes will take effect immediately upon being published on the rojak99 website.

We will endeavour to notify players of material changes via a notice on the platform or an email to the registered address. However, it is your responsibility to review these Terms periodically to ensure you are always aware of the latest version.

If you have any questions regarding these Terms and Conditions, please contact the rojak99 customer support team, available to assist you 24 hours a day, 7 days a week.